Customer Service

Delivery

General Delivery Information

All orders placed through our website are shipped from our warehouse in Ephrata, Pennsylvania. We currently only ship to addresses in the United States. For the most up-to-date shipping estimate, please add items to your cart and enter your zipcode into the shopping cart shipping estimator. Shipping costs and times will fluctuate based on what is being purchased, where it is being shipped, any current shipping promotions, high-demand and volume changes, and weather conditions affecting carriers. Orders can be shipped to only one address. To ship to multiple addresses, you will need to place a separate order for each address. Ten Thousand Villages is not responsible for lost or stolen packages. If you suspect theft, please file a complaint with your local police department.

Free Shipping

For orders over $50, FEMMAKE offers free standard shipping to all customers. It is only valid for continental US customers. Please be aware that some items cannot be shipped for free. If expedited shipping is required, this will cost money and will not be included in free shipping. FEMMAKE is not responsible for lost packages for which a delivery confirmation has been provided by the carrier. If this occurs, you should contact the carrier directly.

Tracking your Order

Check your email for your tracking details, including the tracking number and carrier so that you can track your shipment. Having trouble tracking your order? Contact us

Returns

General Return Information

Items can be returned by contacting us within 14 days of receiving your order, as long as the items are in like-new condition.

Please email us at infofemmake@gmail.com to arrange your return/exchange.
We will provide you with a return shipping label when we receive your request.
Please pack the items securely and ship the package back to:

Femmake
Attn: Returns
XYZ Avenue
Hong Kong

Damaged Packages or Wrong Items Received

If your package is damaged in transit, contact us within 7 days of receipt so that we can send you a replacement at no cost to you.

Please email us at infofemmake@gmail.com to notify us of the damages and initiate the replacement.

Please include a photo of the damage, including any damage to the shipping box.

If you have received an incorrect item, we will gladly work with you to get the correct item to you. Please notify us within 7 days of receiving your package, and contact us at info.femmake@gmail.com so we can help.

Shipping Costs for Returns

Unfortunately, we can’t refund the cost of shipping your order to you, and we do ask you to pay postage for the items you are returning. Once we receive your returned items, we will issue a refund to your original method of payment. If you wish to return items purchased at our Fifth Street Market store in Eugene, you may return the item within 30 days of purchase for exchange or store credit. This excludes clearance items. Items must be in the original packaging and in like-new, unused condition.

Payments

We want you to feel confident and secure shopping with FEMMAKE online. Payment for orders must be made by direct bank transfer, check payments, and cash on delivery. All online transactions are protected by the latest security technology. For added security when you place an order, FEMMAKE does not retain your payment details.