FAQ
Frequently Asked Questions
Delivery
How many days does it take to deliver the parcel?
On average, orders arrive to the destination address in 2-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service.
Item Availability: Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.
Shipping Service: During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the “Calculate Shipping” link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region — these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).
If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email. (Novica.com)
Where to change the shipping address?
If you need to change the details of your delivery address then please contact our Customer Care team within 30 minutes of placing your order to ensure it can be changed before it has ben dispatched. (People Tree)
Do you ship internationally?
Yes! For shipping to Canada, standard shipping is UPS Ground. Shipping cost is typically 10% to 15% of your order total, but is dependent on weight and size of the order. UPS does door delivery, but if there is a customs duty involved, you are responsible for paying UPS the duty when the package is delivered.For international shipping other than Canada, we use either FedEx or USPS, whichever is more time – and cost-efficient. Shipping costs largely vary depending on weight and destination, and smaller orders tend to have proportionally higher shipping costs. For example, for a $250 order with a diverse mix of products, shipping is generally 30% to 40% of the order total, while varied orders over $500 generally have shipping charges that are 15% to 25% of the order total. The customer is again responsible for any additional customs or duties. (Matr Boomie)
On average, orders arrive to the destination address in 2-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service.
Item Availability: Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.
Shipping Service: During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the “Calculate Shipping” link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region — these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).
If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email. (Novica.com)
If you need to change the details of your delivery address then please contact our Customer Care team within 30 minutes of placing your order to ensure it can be changed before it has ben dispatched. (People Tree)
Yes! For shipping to Canada, standard shipping is UPS Ground. Shipping cost is typically 10% to 15% of your order total, but is dependent on weight and size of the order. UPS does door delivery, but if there is a customs duty involved, you are responsible for paying UPS the duty when the package is delivered.For international shipping other than Canada, we use either FedEx or USPS, whichever is more time – and cost-efficient. Shipping costs largely vary depending on weight and destination, and smaller orders tend to have proportionally higher shipping costs. For example, for a $250 order with a diverse mix of products, shipping is generally 30% to 40% of the order total, while varied orders over $500 generally have shipping charges that are 15% to 25% of the order total. The customer is again responsible for any additional customs or duties. (Matr Boomie)
Payment
What are the payment methods?
We accept all major credit cards and checks. Checks will be made payable to: FAMMAKE. (Matr Boomie)
Is there any VAT charges? (value-added tax)
All prices displayed on our UK website include UK Value Added Tax (VAT). If shipping outside of the EU, the prices do not include UK VAT but your order may be subject to local duties. (People Tree)
When is payment taken from my card?
If you pay by credit card, an authorization will be obtained when you place your order, and the card will be charged once your order has been shipped from our fulfillment center. If you ordered from multiple regions, your card will be charged separately for each region as each part of your order is shipped. (Novica.com)
We accept all major credit cards and checks. Checks will be made payable to: FAMMAKE. (Matr Boomie)
All prices displayed on our UK website include UK Value Added Tax (VAT). If shipping outside of the EU, the prices do not include UK VAT but your order may be subject to local duties. (People Tree)
If you pay by credit card, an authorization will be obtained when you place your order, and the card will be charged once your order has been shipped from our fulfillment center. If you ordered from multiple regions, your card will be charged separately for each region as each part of your order is shipped. (Novica.com)
Products
When will the product be restocked?
The way we source our fabrics and produce our collections means that some of our items are only available in small quantities and may therefore be sold out. Please note that the majority of our pieces are limited edition and will not be returning in the future. (People Tree)
What type of material used for the product?
The majority of our products are made with environmentally friendly (natural, recycled, renewable, non-toxic) materials, and one of the values of Fair Trade is ensuring an eco-friendly working environment for the producers. Read more about our environmental and sustainability initiatives here. (People Tree)
If the item is wrongly dispatched what should I do?
If you have a problem with your order, please contact us so we can help. (Ten Thousand Villages)
What is the size of the product?
Our size guide can be found on our product pages. Here you can find the measurements for each size as well as size conversions from European and US sizing. (People Tree)
The way we source our fabrics and produce our collections means that some of our items are only available in small quantities and may therefore be sold out. Please note that the majority of our pieces are limited edition and will not be returning in the future. (People Tree)
The majority of our products are made with environmentally friendly (natural, recycled, renewable, non-toxic) materials, and one of the values of Fair Trade is ensuring an eco-friendly working environment for the producers. Read more about our environmental and sustainability initiatives here. (People Tree)
If you have a problem with your order, please contact us so we can help. (Ten Thousand Villages)
Our size guide can be found on our product pages. Here you can find the measurements for each size as well as size conversions from European and US sizing. (People Tree)
Return
How to return the product?
*Eligible returns must be received within 60 days of purchase and must be in original condition. If your item was purchased at a Ten Thousand Villages store, please contact them directly about their individual store return and refund policies. For items purchased through our website, you can send it back here: Ten Thousand Villages Attn: Returns Team 221 Forney Drive Ephrata, PA 17522 Make sure to include: Your order number, packing slip, or receipt Your contact information: name, address, phone number, and email (Ten Thousand Villages)
What are the charges for return?
All returns on orders in the United Kingdom are free. Returns on orders outside the UK are returned to People Tree at your expense unless the goods are faulty. (People Tree)
What to do if your order doesn’t arrive?
Please check if you have received a missed delivery card and that your parcel hasn’t been left in a safe space, with a concierge or at a neighbour’s address. If the parcel has still not been found, please contact our Customer Care team at people@peopletree.co.uk for further assistance. (People Tree)
*Eligible returns must be received within 60 days of purchase and must be in original condition. If your item was purchased at a Ten Thousand Villages store, please contact them directly about their individual store return and refund policies. For items purchased through our website, you can send it back here: Ten Thousand Villages Attn: Returns Team 221 Forney Drive Ephrata, PA 17522 Make sure to include: Your order number, packing slip, or receipt Your contact information: name, address, phone number, and email (Ten Thousand Villages)
All returns on orders in the United Kingdom are free. Returns on orders outside the UK are returned to People Tree at your expense unless the goods are faulty. (People Tree)
Please check if you have received a missed delivery card and that your parcel hasn’t been left in a safe space, with a concierge or at a neighbour’s address. If the parcel has still not been found, please contact our Customer Care team at people@peopletree.co.uk for further assistance. (People Tree)
Purchase
How to purchase a FEMMAKE gift card?
Visit our Gifts page and you have the option to purchase a gift card of £10, £20, £50 and £100. Please note that gift cards can be bought in Pounds, Euros and US Dollars. (People Tree)
How to contact FEMMAKE?
Our phone number is (512) 535-5228. You can also email sales@matrboomie.com. (Matr Boomie)
How to use promo code?
You can enter your promo code at the checkout stage of the order, the discount will then be deducted from the total order. (People Tree)
Can I cancel or modify my order after it has been placed?
Contact us at
You can enter your promo code at the checkout stage of the order, the discount will then be deducted from the total order. (People Tree)
Visit our Gifts page and you have the option to purchase a gift card of £10, £20, £50 and £100. Please note that gift cards can be bought in Pounds, Euros and US Dollars. (People Tree)
Our phone number is (512) 535-5228. You can also email sales@matrboomie.com. (Matr Boomie)
You can enter your promo code at the checkout stage of the order, the discount will then be deducted from the total order. (People Tree)
Contact us at
You can enter your promo code at the checkout stage of the order, the discount will then be deducted from the total order. (People Tree)